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Note: Pricing calculates base published tiers with per-seat adjustments where applicable.
Direct Feature Comparison
Detailed side-by-side capabilities and infrastructure support.
| Feature Specification | Crisp Chat | Hazel |
|---|---|---|
| 1-Click Full Data Export data-ownership | Supported Complete conversation and contact exports | Not Available |
| Full API & Webhooks developer | Supported REST API, webhooks, and mobile SDKs | Supported Open API & webhooks |
| Native Dark Mode ui | Supported Modern inbox interface | Not Available |
| Unlimited Team Seats pricing | Supported Flat rate on Unlimited tier ($95/mo for infinite agents) | Not Available |
| Flat-Rate Small Business Pricing pricing | Not Available | Supported No per-seat enterprise lock-in |
| Self-Hostable / Open Source infrastructure | Not Available | Supported Open Source (FSL-1-1-ALV2) self-hostable |
Verified Pricing Breakdown
Official published tiers for Crisp Chat and Hazel.
Crisp Chat Plans Verified
Basic (2 seats)
monthly
Pro (4 seats included)
monthly
Unlimited (unlimited seats)
monthly
Hazel Plans Verified
Open Source / Self-Hosted
monthly
Managed Cloud Pro
monthly
Frequently Asked Questions
Key differences and migration facts small business owners and founders ask about.
What is the main difference between Crisp Chat and Hazel?
Crisp Chat is an independent, agility-focused tool that emphasizes "All-in-one multichannel customer messaging", whereas Hazel is an agile indie solution designed around "Alternative to Discord, Microsoft Teams, Slack — Team chat for developers with threads, full-text search, keyboard-first".
Which is more affordable: Crisp Chat or Hazel?
Pricing depends on your team structure. Crisp Chat offers pricing starting at $0, while Hazel starts at $0. For small businesses and growing teams, agile tools typically reduce total expenditure by 60% to 80%.
Does Crisp Chat offer a free tier?
Yes, Crisp Chat provides a free tier or free plan for small businesses, teams, and solo founders.
Why do small businesses and SaaS founders switch from Hazel to Crisp Chat?
Teams switch to Crisp Chat to eliminate enterprise seat bloat, gain faster workflow speed, benefit from transparent pricing without sales calls, and maintain full data ownership.
Ready to test Crisp Chat?
Try Crisp Chat today and experience why modern fast-moving founders and small businesses are leaving bloated legacy suites behind.